Used as an intermediate in organic synthesis, particularly in the development of pharmaceuticals and agrochemicals. Its hydroxyl and amide functional groups allow for further chemical modifications, making it valuable in creating biologically active molecules. It also finds use in the preparation of water-soluble derivatives of benzamide for research in medicinal chemistry. Additionally, it may serve as a building block in the synthesis of polymers or specialty chemicals where moderate polarity and hydrogen-bonding capacity are required.